Privacy Policy

  1. About this policy

This policy is published by Jabal Omar Development Company (JODC), the operator of the Jabal Omar website at jabalomar.com.sa and the data controller for personal information collected through it. Jabal Omar is a premium mixed-use destination adjacent to Al-Masjid Al-Haram in Makkah. The website presents the destination, its hospitality and retail partners, services, and visitor information.

  1. User consent

By accessing the Jabal Omar website, you agree to these terms and conditions. When personal data is collected, for example, through contact forms or leasing inquiries, explicit consent will be requested for the stated purpose. Consent can be withdrawn at any time by contacting our support team.

  1. Information we collect and how we use it

We only collect personal data that you provide directly through the website, for example, when you submit a contact form, leasing inquiry, or partnership request, together with limited technical information your browser sends automatically, such as device type, language, and approximate region. Personal data is used solely to respond to your request, fulfil a service you have asked for, or comply with a legal obligation. We do not sell personal data, and we do not share it with third parties for their own marketing.

  1. Data subject rights

In compliance with the Personal Data Protection Law (PDPL), users have specific rights regarding their personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request the correction of inaccurate personal data.
  • Deletion: Request the removal of your personal data.
  • Processing restriction: Request restrictions on the processing of your personal data.

To exercise these rights, please contact our Customer Service at [email protected].

  1. Cookies and analytics

We use a minimal set of cookies and similar technologies. Strictly necessary cookies enable core site functions and language preferences and cannot be switched off. Where analytics or measurement cookies are enabled, they help us understand how visitors use the site so we can improve it; they are configured to anonymise IP addresses where the provider supports it. Marketing or third-party tracking cookies are not set without consent. You can control cookies through your browser settings; disabling some cookies may affect how parts of the website behave.

  1. Hospitality and booking partners

Jabal Omar hosts internationally branded hotels operated under Hotel Management Agreements (HMAs) with companies such as Hilton, Marriott, Hyatt, Conrad, Jumeirah, Address, Rotana, DoubleTree, and Sofitel. JODC is the owner of the buildings and assets; day-to-day hotel operations and reservations are handled by the respective operators. When you click "Book now" or follow a booking link on this website, you may be redirected to the operator's reservation system. From that point onward, your booking is governed by the operator's own terms, privacy policy, and cancellation rules, not by this policy.

  1. Security of the website and its related systems

We implement strict security protocols to safeguard your personal data, including encryption in transit, restricted access, data retention policies, and regular data audits. Data is retained only as long as necessary for its intended purpose and is securely deleted thereafter. Jabal Omar will notify affected users in the event of a data breach impacting their personal information, in accordance with PDPL requirements.

  1. Intellectual property and acceptable use

The Jabal Omar name, logo, brand assets, content, imagery, and software on this website are owned by or licensed to Jabal Omar Development Company. You may not copy, reproduce, modify, distribute, or otherwise exploit any content from this website without prior written permission, except for normal, personal viewing within a browser. You agree not to attempt unauthorised access to the website or its systems, not to probe for vulnerabilities or interfere with site availability, and not to systematically scrape content or use the site in a way that disrupts service for others. Submissions to forms, such as leasing inquiries, must be truthful and submitted in good faith.

  1. Third-party links and services

This website may include links to third-party websites, including hotel operator booking systems, social media platforms, and mapping providers. We do not control those websites and are not responsible for their content, privacy practices, or terms. Following an external link is at your discretion and subject to that destination's own terms.

  1. Complaints and data-related inquiries

If you have any complaints or concerns about our handling of your personal data, or if you feel your data rights have been violated, please contact our Customer Service. We will investigate and respond promptly, and if necessary, escalate unresolved issues to the appropriate authority in the Kingdom of Saudi Arabia.

Contact us at [email protected].

  1. Changes to this policy

We may update these terms, conditions, and policies from time to time to reflect changes in our services, technology, or applicable law. The most current version is always the one published on this page. Material changes will be reflected by updating the "Last updated" date at the foot of this page. Continued use of the website after a change indicates your acceptance of the updated terms.

  1. Judicial authority and compliance

Users are subject to all laws and regulations in force in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL). Any dispute arising in connection with the use of this website shall be governed by Saudi law and submitted to the competent courts of the Kingdom of Saudi Arabia.

Contact us

For data protection matters and any inquiries under this policy, please use the contact details below.

Data protection email: [email protected]

Phone: +966 12 601 7180

Registered office: Ash Shati District, Trio Boulevard, 3rd Floor, Jeddah, Saudi Arabia

Last updated: 3 June 2026